Our salon policies

Cancellation policy

When life gets busy, we know you might need to reschedule, but please give us at least 48 hours’ notice of any changes.

Your appointment time is reserved especially for you. When changes are made at short notice, it’s often not enough time for us to fill that appointment, meaning your stylist loses valuable time they’ve set aside and the income they would have earned.

Regretfully, if you give less than 48 hours’ notice, your appointment will be subject to a 50% cancellation fee.

Thank you for your understanding and for helping us protect our stylists’ time—we really appreciate it!

 

LATE POLICY

We’re looking forward to welcoming you to your appointment, so please try to arrive on time (or a few minutes early if you can!).

Arriving on time means you’ll get the full experience you’ve booked, and it helps us keep the day running smoothly for all of our clients.

If you’re running late, we’ll always do our best to accommodate you. 

Depending on how late you arrive, we may need to shorten your appointment or adjust your service so we don’t run behind for our next clients. If there isn’t enough time to complete your treatment, we may need to reschedule your appointment.

We know life happens and delays are sometimes unavoidable, so thank you for your understanding and for helping us keep everything running smoothly—we really appreciate it!

 

PATCH TESTS

There is no argument that we all love colouring our hair and using Davines colour but…  it is still a chemical and it is really important you get a patch test done to make sure you don’t have a reaction.

A patch test is a quick and simple way to make sure your skin is happy before your colour appointment. It’s an essential safety step, and we won’t be able to carry out your colour service without one.

There are two ways you can complete your patch test with us: in-salon or at home.

Take a look at our patch test page to see which option suits you best.

 

PRICING POLICY

At Myla and Davis, we create bespoke haircuts and colours to a high technical standard.

If you have long or thick hair, we like to book extra time, which may incur an additional charge. Please let our reception team know when booking your appointment.

If you’re unsure, your stylist will be able to assess your hair before your service begins and let you know if any additional time or charges apply before starting.

 

GREEN LEVY

We know our clients care about the planet just as much as we do and that is why we work with a multitude of other sustainable companies.

One of them is ‘Full Circle Salon Recycling’. They tackle recycling challenges in the hair industry, handling everything from hair and colour packaging to tubes and foils. Diverting all our waste from landfills. 

This process is amazing, but it does come at an extra very worthwhile cost, so we charge £2 per client to make sure every appointment has the lowest possible environmental impact. For more information on what we do to make our salons as sustainable as possible check out our sustainability page.